Service sets us apart
The key to our success is service. We’re thrilled that our customers tell us we have a positive, ‘can do’ attitude that permeates the organization and comes across in each interaction. And we’re equally pleased when we win awards for customer service, as we did with the VARHonours prize from CRN Canada.
We understand how hard it can be to find partners who really take service to heart. Many of our customers have dealt with the industry’s Goliaths, and moved on in order to get the attention they felt they deserved.
We’re one of the few telecommunications providers in North America authorized to sell, install and support Nortel, Avaya, Cisco and Mitel solutions. We work how, when and where you need us to, 24/7, throughout North America.
Just a few of the services we offer to support you and your business:
An around-the-clock Network Operations Centre (NOC)
Our NOC is staffed by certified technicians specifically trained to help resolve your system issues. Call or email us: we determine immediately whether you’ll need remote or on-site support, then schedule the call accordingly. From the original triage to the final resolution, we ensure you get the service you need quickly and efficiently.
An online service portal
Our portal gives our customers the ability to place and manage service calls, print activity reports and view invoices. This value-added service is the perfect answer for customers with multiple locations and for those who place frequent service calls.
A dedicated Account Manager
With a dedicated Account Manager assigned to support your business, you always deal with someone who’s familiar with your solution, and has a vested interest in ensuring you have everything you need. They’ll help with all your Moves, Adds and Changes (MAC), too.
Flexible Support Agreements
We offer a variety of support agreements to fit your needs. Our standard agreement includes 7/24/365 support for normal and emergency repair issues. Our enhanced package provides value-added options to deal with service issues immediately, including:
Proactive management of critical alarms
Proactive implementation of critical patches
Extensive crash kit inventory for all systems
In-house lab systems, to test and troubleshoot; and more
Certifications and expertise
Our status as authorized partner to Avaya (Nortel), Cisco, Mitel and other top manufacturers is the result of extensive, ongoing training and certification on all the products we sell. Our technical staff must continually update their skills. Our engineers and technicians have extensive industry experience and know what it takes to resolve technical issues as quickly as possible. Trust us: With one of the most extensive certifications lists in the industry, we’re ready to support your systems.