Expanding across North America, Easyhome wasn’t satisfied with the service and advice they were getting from their provider.
A switch to Eclipse: Advice they can trust; leading-edge equipment; consistent, seamless service across North America.
Easyhome can focus on their core business, knowing Eclipse is taking care of their IT needs.
How we helped
Easyhome is Canada’s largest and best-known rent to own company, with nearly 300 stores coast to coast.
Building on its success at home, the company began to expand into the US, acquiring competitors and opening new franchises across the country. Business was booming, but this growth was introducing complications on the IT side.
Their provider was letting them down – recommending outmoded equipment and failing to deliver the kind of service you’d expect given their premium rates. Easyhome was ready to turn elsewhere.
After a recommendation by one of their suppliers, they looked to Eclipse. “Eclipse is an authorized Nortel dealer – which was important to us,” explains Kathleen Carolasan, Easyhome’s Senior Manager, IT. “But they were also described to us as a professional, stable company that’s very competitive on pricing and unrivalled in service. And that’s been our experience from day one.”
The Eclipse Difference
Account Manager Jamie McKeracher started by getting up to speed on the challenges facing Easyhome – their business, store operations and equipment. Taking it all into account, one of the first moves he recommended was a transition from Norstar to BCM.
“Eclipse made the migration painless, and the benefits have been huge,” says Kathleen. Even down to simple features – like the one that lets them play recorded promotions to customers on hold – their leading-edge converged solutions are helping Easyhome sell and operate more effectively.
And the support they get from Eclipse means they can focus on what they do best. “Now, Eclipse can get alarms, monitor status, and fix most issues remotely – so we get seamless service across North America. It’s a perfect scenario for us.”
Jamie and the Eclipse team are handling 5-6 remote service calls a day for Easyhome locations across the continent. “They respond 24/7, whether it’s after hours or during someone’s vacation time,” says Kathleen. “They’re simply that committed to supporting our business.”
Going Above and Beyond
Eclipse is now fully provisioning every new Easyhome franchise. “Eclipse takes it all on, even dealing with the telcos on our behalf. Now, I just tell Jamie the location we’re working on and he takes over.”
The relationship has worked out so well for Easyhome that they even turn to Jamie and the team for help with technology Eclipse doesn’t typically handle – like security cameras and digital signage. Why? “Because we know Eclipse will cover all the bases and make it painless for us.”
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