Case Studies Dufferin Peel Catholic District School Board
The Challenge
The DPCDSB needed a partner that could understand the unique IT needs of a large school board – and become an essential extension of their own IT team.
The Solution
They turned to Eclipse. And Eclipse has become the integral IT partner they were searching for.
The Result
With Eclipse, the DPDCSB gets the perfect combination of top-notch service, technical expertise and creative problem solving they were looking for.
How we helped
Since 2002, Scott Bremner has managed Telecommunications for the Dufferin Peel Catholic District School Board – 180 locations including schools, administration and operations sites. In 2008, a supplier merger meant they needed to find a new full service organization to run all aspects of their phone and public address systems – an organization that could become an essential extension of their own IT team.
The education realm raises several IT challenges that don’t typically come up in business environments: things like the integration of PBX and PA systems, door phones in washrooms for people with disabilities, door-bells that need to work at certain times only, time-clock triggered recess bells, lockdown protocols and more. Scott and his team were confident Eclipse could rise to the challenge.
Eclipse responded to the Board’s RFP – and won the business. “Eclipse is a nimble organization that can adapt to our needs,” says Scott, “as opposed to us having to adapt to a large, cumbersome vendor organization and their processes.”
The Eclipse Difference
“What attracted me to Eclipse was the people,” Scott explains. “I’d dealt with many of them in the past and knew they had a total focus on service and meeting customer needs.” The Board was impressed from the very beginning, and since then, they’ve come to trust Eclipse implicitly. An example of how strong the partnership has become: “Eclipse is now an integrated part of our Help Desk. Our teams and Eclipse staff work hand-in-hand through the day as issues emerge and evolve. They use our ticket system, are a direct extension dial, and answer a queue on our service desk call centre. Eclipse is part of the team.”
Going Above and Beyond
The relationship continues to grow. In addition to an unparalleled dedication to service, the Board appreciates Eclipse’s willingness to go the extra mile: “As I say, we do a lot of things as a school board that aren’t what you’d see in typical business environments. We regularly go to Eclipse with a problem or a challenge and they help us generate creative options. If they don’t have the answer straight off, then they find it.”
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